Sales Associate Job Description Template
This sales representative job description template outlines the typical duties, responsibilities, and requirements of a sales representative position. With this information, you can start creating a job ad to attract the best candidates. However, instead of copying and pasting this template, you should work with your HR managers to customize the template to suit your company’s needs
To learn more about how to use this template, check out our guide. For more information about writing effective job descriptions, read here.
Sales Associate Job Description
Work with your hiring managers to tailor this job description to fit your company’s vision for this position.
The sales representative is responsible for selling our products and services while also taking care of our customers. Responsibilities include assisting with sales, handling customer inquiries, promoting sales, and maintaining salesroom cleanliness, products, signage, and displays.
Sales associates are the public face of our brand and an important part of our customer experience. They should be committed to providing customers with a quality experience – greeting them upon arrival, assisting them with purchases, returns and refunds, and resolving complaints.
The best salesperson has a combination of empathy and tact necessary to turn frustrated customers into satisfied customers while following company policies. The ideal candidate will also be proactive in learning and continually updating their knowledge of the company’s products, services and policies.
Sales Associate Duties
Review these items and make changes if necessary to fit the responsibilities of a sales representative in your company.
- Friendly and polite greeting of customers
- Advising customers in the branch and on the phone
- Answer questions, direct customers to store merchandise, and provide excellent customer service
- Inform customers about current promotions
- Maintain excellent knowledge of products and services
- Contribute to the team’s daily sales goals
- Monitor inventory levels and restock shelves as needed
- Stamping, marking and marking the prices on the goods
- Maintaining order on the sales floor
- Operate cash registers, accept payments and issue receipts
Job Requiremnets
Tailor these requirements to the experience and skills your company expects from a sales representative.
- High school diploma or general education diploma (GED)
- Enthusiastic, friendly and energetic with a genuine desire to provide excellent service
- Basic understanding of sales principles and customer service practices
- Good reading and writing skills and ability to communicate effectively with customers, co-workers and management
- Willingness to work at different times (e.g. early mornings, evenings, weekends, holidays and at night)
- Ability to work as part of a team and take initiative without direct supervision
- Basic mathematical knowledge
- Physically able to move, stand, reach, and grasp for at least two hours at a time (occasionally may be required to stoop, kneel, squat, or climb ladders)
- High attention to details
- Proven sales skills
- Ability to maintain a professional appearance