Hotel Receptionist Job Description Template
This hotel receptionist job description template outlines the typical duties, responsibilities and requirements of a hotel receptionist position. With this information, you can start creating a job ad to attract the best candidates. However, instead of copying and pasting this template, you should work with your HR managers to customize the template to suit your company’s needs.
To learn more about how to use this template, check out our guide. For more information about writing effective job descriptions, read here.
Hotel Receptionist Job Description
Work with your hiring managers to tailor this job description to fit your company’s vision for this position.
The hotel receptionist is the first point of contact for all guests in our company. As such, the ideal candidate should be friendly, welcoming, patient, helpful and knowledgeable. Duties include greeting guests, handling the check-in and check-out process, answering questions and requests, and assisting with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of every guest is our top priority, and the attitude and behavior of the hotel receptionist should reflect this at all times.
Hotel Receptionist Job Duties
Review these points and make changes if necessary so that they are consistent with the responsibilities of a hotel receptionist in your company.
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Answer all questions and requests from guests
- Answer and forward telephone calls
- Manage guest bookings and reservations to maintain a clean and tidy workplace
- Assist with administrative and clerical activities as required
Job Requirements
Tailor these requirements to the experience and skills your company expects from a hotel receptionist applicant.
- At least 2 years of professional experience as a hotel receptionist or in guest service
- High school diploma, GED or equivalent
- Proficiency in the Microsoft Office Suite and other required computer programs
- Solid written and oral communication skills
- Fluent English skills
- Ability to maintain a positive, friendly attitude even under high pressure
- Excellent organizational skills and multitasking
- Professional attitude and demeanor